POSTAGE & PACKAGING
RETURNS & CARING FOR YOUR POTTERY
POSTAGE & PACKAGING
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Pottery pieces are usually dispatched in the UK within 3 working days of your order, unless they are a commission in which case an approximate timeframe will be discussed when the order is pla ced. Orders will be shipped using Royal Mail Second Class ‘Signed For’ (unless otherwise requested).​
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Royal Mail Tracked 48 (2nd Class)
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Up to 2kg = £5.50
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Over 2kg up to 10kg = £8.00
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Over 10kg = £11.50
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The price of postage & packaging will vary according to the weight of the pottery pieces. This cost will be added during the checkout process where you can view the costs before completing an order.
EUROPE/USA & REST OF WORLD
International postage and delivery is by arrangement directly with Nicola Martin only.
As the weight and arrangements will be different for each order to be sent outside of the UK please contact me directly to discuss non-UK shipping details including local taxes and customs charges​​.
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Payments can be made through Wix Payments. You will receive a confirmation email once payment has gone through successfully and another once the item has been posted.
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All personal information that is received is kept entirely confidential and will not be shared with any other parties, (see Privacy Policy for more details).
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​All my items are hand-made and hand decorated which means they may vary slightly in shape and design. They are photographed as accurately as possible, but please be aware there maybe differences between what appears on the screen and its description, before purchasing.
RETURNS ​
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Great care is taken when packaging up your order to make sure it reaches you in one piece. Unfortunately, breakages do sometimes occur (I haven’t had one yet!) but if items have been damaged in transit, please get in touch immediately, within 2 days of receipt of goods. Please take a photograph for proof of damage and I will endeavour to arrange a near replacement but sometimes it may not be possible as items are, by nature, unique.
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Please note that there are no refunds offered on postage unless the wrong item is received or has arrived damaged. Returned parcels are the customer's responsibility until received by Nicola Martin Ceramics. Any damage to items on return postage will not be refunded, so please package goods as safely as possible and ask for proof of postage from your post office
CARING FOR YOUR POTTERY PIECES
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​WASHING
As with all hand-made pottery, the utmost care should be taken when handling Nicola's ceramics. Although they are high fired meaning it would be safe to place them in the dishwasher, it is strongly advisable to hand wash all pottery pieces as the chemicals in dishwashers can dull the glazes over time. They could also be chipped during the wash cycle.
MICROWAVE & OVEN SAFETY
My ceramics are high fired which means they are safe to put into the microwave, however, some of my pottery pieces have a metallic rim so just to be on the safe side I would advise not placing them in the microwave at all. As with all ceramics, it is best to avoid thermal shock by not exposing your pottery to rapid temperature changes. Always heat food on my pottery pieces from a cold oven.
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